Refund policy
Returns & Refunds
At Mila Giraldo, we do not offer refunds or exchanges for change of mind, incorrect purchases, or if you simply decide you no longer want an item.
Please choose carefully before making your purchase.
Faulty, Damaged or Incorrect Items
We take great care in the quality of our products. If your item arrives faulty, damaged, or you receive the wrong item, please contact us within 30 days of receiving your order at hola@milagiraldo.com.
Please include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We will assess the issue and, where required under Australian Consumer Law, provide an appropriate remedy, which may include a repair, replacement, store credit, or refund.
Eligibility
To be eligible for assessment, items must:
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Be returned in their original condition where possible
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Include proof of purchase
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Not have been damaged through misuse, neglect, normal wear and tear, or failure to follow care instructions
Sale Items & Gift Cards
Sale items, promotional items, gift cards, and e-gift cards cannot be returned or exchanged unless they are faulty or required by Australian Consumer Law.
Return Shipping
If a return is approved due to a fault, damage, or incorrect item supplied, we will provide instructions regarding the return process.
For approved warranty or fault claims, return shipping costs may be reimbursed where required under Australian Consumer Law.
Refund Processing
If a refund is approved, it will be processed to your original payment method within 10 business days of receiving and assessing the returned item.
Please note that your bank or payment provider may require additional time to process the refund.
Contact Us
If you have any questions regarding your order, please contact us at:
